It could be that while you securely tapped it that it was damaged in transit or was missed by our returns processor.

I first want to start by apologizing that through the back and forth, you were not followed up with despite our promises! I understand completely how frustrating that is! This is not at all our standard of practice, and I will be sure to use this situation as a coaching opportunity for my team! I have taken a closer look into your return and can see here that our returns processor did advise that the package had been inspected and the sunglasses were not inside. Hello Oxana! My name is Hannah and I am one of the supervisors here at REVOLVE and I want to take a moment to follow up with you regarding your recent experience with REVOLVE. I'll continue checking their inventory as they do have a very convenient website and beautiful pictures (hence 2 stars) but if I like something I most likely would try to find it in some other website and purchase I didn't see any effort to resolve the issue either as no one has ever contacted me. The fact that they sent two expensive purchases in one box and then claimed I've never returned it is just unbelievable. But the relationship with Revolve is definitely bruised beyond repair. Taking matters into my own hands I had to dispute the charge with my bank. I do shop online a lot as we don't have a lot of shopping options in Iowa but I've never had an experience like this before. Every time they said that someone would contact me within 24-48 hours.

I contacted the customer service 3 times within the period of 2 weeks. It is not a piece of jewelry that could be lost easily, it's a pair of sunglasses that was also in a bright lime colored box. How it was not in the box I could not understand. the box didn't have holes in it, I used the same return label that they provided, I taped it several times to make sure the box stayed closed. When I contacted the customer service they said that the sunglasses were never in the box. However although the clothing from the first purchase was refunded, the sunglasses were not. Both purchases were sent in one box, so when I needed to return some sizes that didn't work from the first purchase and the sunglasses from the second purchase I returned it the same way - in that one box.

One of the purchases was a bunch of clothing (I always order couple sizes because you never know how it would fit) and the second purchase was JUST a pair of Bottega Veneta sunglasses. I was shopping for summer and made two expensive purchases within two days period.

Revolve clothing